Submit
A resident raises a request linked to their unit or common area.
engineering HELP DESK & MAINTENANCEFor residents and service teams
Give every request a clear path to resolution.
When a resident reports an issue, the community team needs to know what happened, where it is and who owns the next step. SocMgt keeps the request, assignment and updates together so progress is easier to follow.
check_circle Report an issuecheck_circle Assign responsibilitycheck_circle Follow the outcome
engineering
Help desk workspace
Requests, assignments and updates
THE WORKFLOW
How it works
Follow the steps from submit through resolve.
Triage
An admin reviews priority, assigns the responsible person and updates status.
Resolve
The team records the work and closes the request with a clear history.
WHAT IT COVERS
Keep the next step visible to everyone involved.
From the first report to the final update, the request stays visible to the people involved.
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Report an issue
Residents can describe a complaint or maintenance need and add supporting photos.
view_list
Assign responsibility
Admins direct work to the relevant staff member or service team.
verified_user
Follow the outcome
Track the request from open through resolution with a visible history.
COMMON QUESTIONS
Help Desk & Maintenance FAQs
Can residents see their own requests?
The resident view keeps their submitted issues and status accessible.
Can common infrastructure be tracked?
Maintenance tasks can be associated with shared assets and recurring work as configured.
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