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help FREQUENTLY ASKED QUESTIONSFor new community teams
Answers to common SocMgt questions.
These answers cover the questions we hear when a housing society considers a shared management platform. If your rules are different, contact us with your setup details.
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Frequently asked questions
Setup, billing, visitors and access
THE WORKFLOW
How it works
Follow the steps from browse below through contact socmgt.
Read the linked guide
Each topic connects to a more detailed page.
Contact SocMgt
Send us your community-specific question.
WHAT IT COVERS
Find a practical answer and the next page to explore.
Find a starting point for your community’s specific question.
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Community setup
Buildings, blocks, apartments, villas and plots.
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Money and requests
Maintenance billing, payment records, expenses and help desk.
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People and access
Residents, committee members, guards and staff.
COMMON QUESTIONS
Frequently Asked Questions FAQs
Who can use SocMgt?
Community admins, owners, tenants, residents, committee members, guards and staff use role-specific views.
Can one person be linked to several units?
Yes. Linked properties are designed for a person with more than one property under one account.
Can our society bill owners instead of tenants?
The community can configure the payer type under its maintenance billing settings.
How do residents raise complaints?
A resident submits a complaint or maintenance request, which an admin can assign and track.
How are visitors handled?
Residents can register expected visits and guards can record arrival and departure.
Can we import existing records?
Community setup includes planning for units, people and relevant financial opening information.
What about each society’s payment account?
Discuss community-owned payment account setup and supported options during onboarding.
How do we see the product?
Request a walkthrough with your community size and main priorities.
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